Kapta · 15/09/2026
An app can offer repeat access to municipal information and communication, but the decision should start with an observed need. Compare existing website journeys with residents' recurring tasks and the channels the team can maintain.
Which problem could justify an app?
Difficulty finding information again, lengthy mobile journeys or a need to follow local topics are hypotheses to investigate. Review incoming enquiries and test the website with users. Improving existing navigation may solve part of the problem before another platform is created.
Does the website still have a role?
Yes. It should provide information through a link, including for people who have not installed the app. Define shared content and its authoritative version. The project should avoid conflicting dates, contacts or instructions across channels.
Does a municipal app replace national warnings?
The SMS public warning system described by ANEPC is a separate channel. An app proposal should explain its role in municipal communication and its relationship to other channels without assuming technical integration or equivalence.
How can the decision be evidence-based?
Test two priority journeys in a prototype and compare them with the current service. Observe whether people find the information and understand its validity. Ask Kapta for a proposal based on those findings, including content maintenance and measurable objectives.
Next step
Explore Kapta institutional services (Portuguese) and describe your project.
