Terms and Conditions

1. Scope and acceptance

The Kapta brand is operated by ABSOLUTEPIXEL UNIPESSOAL, LDA. These Terms and Conditions apply to access to and use of the website, the submission of integration requests, and the pre-contractual relationship with Kapta.

By submitting an integration request, you confirm that you have read and accept these terms for that request. Submitting the form does not, by itself, create a service contract.

2. Services and contractual documents

Kapta may provide development, configuration, maintenance, and support services for integrations between third-party platforms, APIs, webhooks, middleware, invoicing systems, payment services, booking platforms, CRMs, and other business systems.

The precise scope, timelines, fees, service levels, deliverables, and responsibilities for each project are defined in a proposal, quotation, statement of work, or specific agreement. In the event of conflict, that specific document prevails over these terms.

3. Third-party platforms and middleware

Integrations depend on the availability, documentation, technical limits, policies, and APIs of third-party platforms. Kapta does not control those services and does not guarantee the continuity, availability, or maintenance of third-party functionality.

Changes to APIs, versions, permissions, pricing, usage limits, webhooks, or policies of an external platform may require further review, maintenance, or changes. Where possible, Kapta will communicate the identified impact and the proposed course of action.

4. Client responsibilities

The client is responsible for ensuring that it has authority to contract the services, authorise the connection to the stated platforms, and provide complete, correct, and up-to-date information.

• Maintain the licences, subscriptions, accounts, and permissions required by third-party platforms.
• Define and validate business rules, fields, document series, taxes, statuses, events, and data to be synchronised.
• Validate outcomes in a test environment or through the agreed procedures before activating production.
• Regularly monitor the integration, received data, issued documents, and synchronised statuses, maintaining its own control and reconciliation procedures.
• Ensure it has a legal basis and the required authorisations to process and share the data involved in the integration.

5. Credentials, access, and security

Clients must not send passwords, API keys, tokens, secrets, or other access data through public forms or unsolicited email. Kapta will provide a secure channel for delivering or authorising access when configuration begins.

Access must follow the principle of least privilege and be limited to what is necessary for the agreed purpose. The client must promptly inform Kapta of suspected unauthorised access, revoked permissions, account changes, or relevant security incidents.

6. Personal data and confidentiality

The processing of personal data in connection with the website and services is governed by Kapta’s Privacy Policy and, where applicable, by the data-processing documents entered into by the parties.

Each party must protect the other party’s confidential information and use it only to prepare, perform, maintain, or support the agreed services, unless required by law or authorised in writing by the information owner.

7. Availability, support, and changes

Integrations may experience delays, synchronisation failures, duplicate data, outages, or behaviour dependent on external systems. An integration does not replace the client’s operational, accounting, or invoicing controls.

Unless a monitoring service is expressly contracted, the client is responsible for monitoring the integration, validating results, detecting abnormal situations, and reporting them to Kapta without undue delay for review and resolution within the scope of the contracted support. Kapta does not assume an obligation to independently detect every failure or to guarantee uninterrupted operation.

Support, monitoring, corrective maintenance, and enhancements are provided in accordance with the applicable contract or proposal. Services outside the agreed scope may require an additional quotation.

8. Intellectual property

The website, software, middleware, documentation, methodologies, and Kapta materials remain protected by intellectual-property rights. The client’s use is limited to what is set out in the applicable contract or proposal.

The client retains ownership of, or rights to, its data, brands, content, and systems, and warrants that Kapta may use them to the extent necessary to provide the services.

9. Limitation of liability

To the maximum extent permitted by applicable law, Kapta is not liable for failures, interruptions, delays, or data loss that are not directly attributable to Kapta, including the unavailability, changes, decisions, acts, or omissions of third-party platforms, client infrastructure, incorrect data, insufficient permissions, revoked credentials, unvalidated configurations, or breaches attributable to the client or third parties.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

10. Suspension, termination, and changes to these terms

Kapta may suspend access or activities where necessary for security, maintenance, legal compliance, prevention of misuse, or protection of the systems involved. Termination of contracted services is governed by the relevant contract or proposal.

These terms may be updated to reflect legal, technical, or operational changes. The version published on this page applies to future use of the website and new requests, without affecting conditions already agreed under current contracts.

11. Applicable law and contact

These terms are governed by Portuguese law, without prejudice to mandatory rules that may apply. For questions about these terms, integration requests, or security, contact Kapta at plugins@kapta.pt.