Kapta · 15/09/2026
Define how sales channels are distinguished and which system issues each document. An online order collected in store should remain identifiable as the same transaction even when different teams handle it.
What should be mapped first?
List stores, tills, products, payment methods and the invoicing company. Kapta's Vendus catalog entry covers invoicing and POS data; the exact scope should be confirmed for your operation. Kapta Vendus integration.
Should in-store collection create another invoice?
It should not automatically become a second sale. The workflow needs to show whether a document already exists, whether payment is outstanding and what the counter team must do. Test an online-paid purchase and an order paid on collection.
How should the same product work across both channels?
Use a common product code or mapping table. If inventory is included, choose its main source and define returns. Do not assume stock synchronisation just because invoicing is connected.
What should I send Kapta?
Describe purchase, payment and collection journeys. Include an exchange or return. Ask the proposal to identify each system's responsibility and how to find operations requiring manual correction.
