Kapta · 15/09/2026
When important business processes fit poorly into available tools, a custom solution deserves assessment. The decision should start with the work you need to perform and the cost of maintaining the solution over time.
Which signs justify an assessment?
Your team copies data between systems, keeps important rules in scattered spreadsheets or depends on one person for a recurring task. Describe the full journey and exceptions before requesting an application. Connecting existing tools or simplifying the process may be sufficient.
When is an existing solution preferable?
When it covers essential requirements, allows necessary data exports and has acceptable costs and limitations. Compare configuration, integration and maintenance with bespoke development. One secondary requirement should not alone force a complete rebuild.
What should a first version contain?
Choose a workflow with a verifiable benefit, such as receiving a request, assigning it and tracking the response. Define access roles, statuses and completion criteria. Additional features can follow validation of that journey.
How can I assess a technical proposal without coding knowledge?
Ask for a demonstration of the intended workflow and deliverables. Confirm code maintenance, data location, backups and what happens when an external provider changes. These affect operational continuity.
What should I send Kapta?
An example of the current process, tools and main sources of delay or error. Identify users, languages and integrations. Review the web development service and describe the result you need without having to choose technology first.
