Overview
The ChatGPT integration connects operational and invoicing data to ChatGPT, enabling intelligent text generation, summaries, and assisted workflows.
This integration is commonly used to generate invoice descriptions, customer messages, internal summaries, and structured text output based on events from connected systems.
Typical use cases
- Generate invoice descriptions and notes
- Summarize operational or invoicing events
- Automatically draft messages for customers or internal teams
- Support customer service and operations teams with contextual information
Supported capabilities
The ChatGPT integration supports the following actions:
- Generate text from structured data
- Summarize events, invoices, or transactions
- Create draft messages for customers or internal teams
Data flow
- A connected system issues an event
- Kapta prepares the structured context and data
- ChatGPT generates text or structured output
- The output is delivered to the target system or user
Usage behavior
The ChatGPT integration generates only text and structured output. It does not create invoices, process payments, or directly modify invoicing records.
Setup
The ChatGPT integration is configured and managed by the Kapta team and typically includes:
- Model and prompt configuration
- Data context and field mapping
- Output format and destination
Limitations
- Generated content depends on the context and prompts provided
- It does not perform transactional actions
- Review is required for sensitive or customer-facing content
Security and compliance
All data is transmitted securely through encrypted connections. Access is restricted to authorized systems and credentials are stored securely.
Invoicing and payment data is handled in compliance with Portuguese and European Union requirements, where applicable.
Frequently asked questions
Does this integration perform automatic actions?
No. ChatGPT is used only for generation and assistance, not to execute transactions.
Can workflows be customized by product or activity?
Yes. Rules can be defined based on booking attributes, products, or payment status.
Is real-time processing supported?
Yes. Results are generated in near real time, depending on model response times.
Need help or changes?
This integration is managed by the Kapta team. If you need adjustments, additional events, or invoicing rules, contact support to discuss your requirements.
