Kapta · 15/09/2026
Compare the transaction in Eupago with the order in your sales platform. The issue may involve receiving the confirmation, matching the reference or applying the rule that updates the order.
What should I compare first?
Collect the order identifier, payment reference, amount, currency and approximate time. Check the transaction status in your Eupago account. Avoid manually changing multiple orders based only on a customer name or a screenshot.
Where does the integration fit?
The Eupago API provides a way to connect the service with other applications. Your technical team should check the confirmation method for your contracted product and inspect delivery records. Official Eupago API reference.
Could a manual correction duplicate an invoice?
Yes, if a delayed confirmation executes the automation again. Before repeating the operation, look for the document in your invoicing system and associate its existing reference. Recovery should complete the original sale and preserve a record of the correction.
How can Kapta help prepare a more reliable connection?
Describe the journey from payment-reference creation to the final document. Include an expired payment request and a delayed confirmation in the examples. Agree how failures are checked, who receives alerts and how an operation can be retried without issuing the same document twice.
